Shipping Policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or on holidays will begin processing the next business day. You'll receive a confirmation email with tracking information once your order ships.

Shipping Times

Estimated delivery time is 7–12 business days for international orders after dispatch. Please note this is an estimate and does not include the 1–2 day processing window.

Total estimated time from order to delivery: 8–14 business days.

Delivery times may occasionally be longer during peak seasons, sales events, or due to circumstances outside our control (customs delays, weather, carrier disruptions).

Shipping Rates

Shipping costs are calculated at checkout based on your location and order value. Free shipping is available on orders over [$50].

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to become active. If you haven't received tracking within [5] business days, contact us at [your email].

Multiple Shipments

Because we work with multiple suppliers, items in the same order may occasionally ship separately and arrive on different dates at no extra cost to you. This is normal and not a cause for concern.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees determined by your local authorities. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for details before ordering.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at [your email] — we can only make changes before the order is dispatched.

Lost, Delayed, or Damaged Packages

If your order hasn't arrived within [20] business days of dispatch, please contact us and we'll help resolve the issue. For packages marked delivered but not received, we recommend checking with neighbors and your local carrier first.

Contact Us

Questions about your order? Reach us at [your email] and we'll respond within [1–2] business days.